11ph2 Casino Privacy Policy

1. Introduction

11ph2 Casino is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any good relationship — and that includes how we handle your information. This Policy is designed to be clear, straightforward, and honest about our data practices.

Whether you are browsing the 11ph2 website, registering an account, making a GCash deposit, playing slots or live baccarat, or contacting our support team, this Policy applies to all personal data we collect and process in connection with your use of the 11ph2 platform.

Please read this Policy carefully alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with 11ph2. If you have any questions about how we handle your data, our Data Protection Officer (DPO) is available to assist — see Section 15 for contact details.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, 11ph2 is the personal information controller responsible for the personal data collected through the 11ph2 platform.

11ph2 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 15 of this Policy.

3. Personal Data We Collect

11ph2 collects the following categories of personal data from players and platform users. We only collect data that is necessary for the purposes described in this Policy.

4. How We Collect Your Data

11ph2 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and interact with the 11ph2 platform, including through cookies, log files, and similar tracking technologies (see Section 10).
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions.
• Publicly available sources: In limited circumstances, 11ph2 may verify information against publicly available records as part of our compliance obligations under Philippine law.

5. How We Use Your Personal Data

11ph2 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your 11ph2 account; verifying your identity and age (21+ requirement); processing login and authentication.
• Platform operation: Enabling you to access and use all features of the 11ph2 Casino platform, including games, deposits, withdrawals, and promotions.
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods; reconciling financial transactions.
• Legal and regulatory compliance: Fulfilling our obligations under the Philippine Anti-Money Laundering Act (AMLA), Data Privacy Act (RA 10173), and applicable gaming regulations, including PAGCOR requirements.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling behaviors; administering deposit limits, loss limits, and self-exclusion requests.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: Analyzing usage patterns and player feedback to improve the 11ph2 platform, fix bugs, and develop new features.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 11ph2 processes your personal data on the following legal bases:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual necessity: Where processing is necessary to perform our contract with you — specifically, to operate your 11ph2 account and provide the gaming services you have registered for.
• Legal obligation: Where processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act, Data Privacy Act, and gaming regulations.
• Legitimate interests: Where processing is necessary for 11ph2's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

11ph2 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions.
• Identity verification providers: KYC and age verification service providers who assist 11ph2 in verifying player identities and complying with the 21+ age requirement.
• AML and fraud screening providers: Compliance technology providers who assist 11ph2 in meeting its obligations under the Philippine Anti-Money Laundering Act.
• IT and platform service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on 11ph2's behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process.

8. Data Retention

11ph2 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your active account, plus five (5) years following account closure, in accordance with Philippine record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and its implementing rules.
• KYC and identity verification documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming activity records: Retained for five (5) years for regulatory compliance and dispute resolution purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 11ph2's data disposal procedures.

9. Data Security

11ph2 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 11ph2 servers.
• Encryption at rest for sensitive personal and financial data stored on 11ph2 servers.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Role-based access controls ensuring that 11ph2 staff can only access personal data necessary for their specific job functions.
• Regular security audits and penetration testing conducted by independent security professionals.
• Intrusion detection and prevention systems monitoring the 11ph2 platform for suspicious activity in real time.
• Staff training on data protection and information security practices, conducted on a regular basis.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 11ph2 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Data Privacy Act of 2012.

10. Cookies & Tracking Technologies

11ph2 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the 11ph2 website. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymized information about how players use the 11ph2 platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform experience for Filipino mobile users.
• Functional cookies: Used to remember your preferences, such as your preferred language and display settings, to provide a more personalized experience.

11ph2 does not use advertising cookies, third-party tracking pixels, or social media tracking technologies. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the 11ph2 platform.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11ph2:

• Right to be informed: The right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 11ph2 holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. 11ph2 will respond to all data subject requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.

12. Children's Privacy

The 11ph2 Casino platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 11ph2 does not knowingly collect personal data from individuals under the age of 21.

If 11ph2 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposits made, in accordance with our age verification procedures and our Terms & Conditions.

If you are a parent or guardian and believe that your child under 21 has provided personal data to 11ph2, please contact our Data Protection Officer immediately using the contact details in Section 15.

13. Cross-Border Data Transfers

In some cases, 11ph2 may transfer personal data to service providers or infrastructure partners located outside the Philippines — for example, cloud hosting providers or international payment processors. Where such transfers occur, 11ph2 ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized under Philippine law.
• Entering into data processing agreements with international service providers that incorporate data protection obligations equivalent to those required under the Philippine Data Privacy Act.
• Implementing additional technical safeguards, such as encryption, for data transferred across borders.

11ph2 will not transfer your personal data to any jurisdiction or organization that does not provide adequate data protection guarantees.

14. Changes to This Privacy Policy

11ph2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the 11ph2 platform at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the 11ph2 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how 11ph2 protects your personal data.

The most current version of this Privacy Policy will always be available at https://11ph2.net/privacy-policy.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 11ph2 handles your personal data, please contact our Data Protection Officer:

Our support and compliance team includes Filipino-speaking staff who are available around the clock. For formal data subject requests, please include your full name, registered email address, and a clear description of your request to help us process it efficiently.